5kbd's Privacy Policy

1 Introduction and Purpose of This Policy

5kbd is a trusted online gaming platform in Bangladesh. Protecting our users' privacy is one of our highest priorities. This privacy policy tells you how 5kbd collects your personal information, how it uses it, with whom it is shared, and how it is kept secure.

By using our website or registering for our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy applies in conjunction with our Terms and Conditions and Responsible Gaming policy.

2 What Information We Collect

When creating an account and using services on 5kbd, we collect various types of information. Details are described below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address
• Mobile number
• Username and password

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal amounts and transaction history
• Information related to payment methods

2.3 Technical Information

• IP address
• Device type, operating system, and browser information
• Cookie and session data
• Login time and location information
• Site usage patterns and navigation history

2.4 Gameplay Information

• Betting history and gaming activity
• Records of bonus and promotion usage
• Win and loss history

3 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you share yourself when filling in registration forms, updating your profile, or contacting the support team.
• Automatic collection: Information collected automatically through cookies, log files, and tracking technologies when you visit our site.
• Third parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket).
• Identity verification: Information obtained from a national identity card or other documents during the account verification process.

4 Purposes for Using Your Information

5kbd uses your information for the following purposes:

4.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Ensuring continuity of gaming services

4.2 Security and Compliance

• Detecting and preventing fraud and illegal activity
• Verifying user age (ensuring 21+)
• Ensuring account security
• Implementing responsible gaming policies

4.3 Improvement and Personalisation

• Improving the platform experience
• Customising services according to your preferences
• Analysing site performance

4.4 Communication

• Sending important account notifications
• Providing support services
• Sending promotional information with your consent

5 Sharing and Disclosure of Information

5kbd does not sell your personal information to third parties. However, in certain circumstances, information may be shared with the following parties:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers, and technology support companies — only the information necessary for service operations, and only to the extent that is essential.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

5.3 Business Transfers

In the event of a company restructuring, merger, or asset transfer, user information may be transferred, though the terms of this policy will remain in effect.

6 Data Protection and Security

5kbd takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on safe and secure servers.
• Access Controls: Only authorised staff may access your information for specific needs.
• Password Hashing: Your password is never stored in plain text.
• Regular Audits: Security measures are regularly reviewed and updated.
• Two-Factor Verification: An additional verification layer is used to protect your account.

While we strive to maintain the highest level of security, no data transmission over the internet can be guaranteed as completely secure. We continuously work to improve our security measures.

7 Cookie Policy

The 5kbd website uses cookies. Cookies are small text files stored in your browser. We use cookies for the following reasons:

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — maintaining login sessions, ensuring security, and completing payment processes. Without them, the site does not function properly.

7.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other preferences.

7.3 Analytics Cookies

These cookies are used to analyse site usage patterns and improve the experience. Information collected remains anonymous.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some site functionality.

8 Data Retention Period

5kbd retains your personal information only for as long as necessary:

• Active Account: For the entire duration your account remains active.
• Closed Account: Even after an account is closed, for as long as required to meet legal and regulatory obligations.
• Transaction Records: Financial records may be retained for an extended period.
• Marketing Consent: Until you withdraw your consent.

After the specified period, information is securely deleted or anonymised.

9 Your Rights

You have the following rights regarding your privacy:

9.1 Right to Access

You may request to know what information we hold about you.

9.2 Right to Correction

You may request that incorrect or incomplete information be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though this may not be possible if legal or regulatory obligations apply.

9.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes.

9.5 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time.

To exercise these rights, please contact our support team.

10 Privacy Protection for Minors

5kbd provides services only to those aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.

If parents believe their child is using our platform, please contact us immediately.

11 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that all third parties comply with appropriate data protection standards and that your information is protected to a level consistent with this policy.

12 Policy Changes

5kbd may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on the website.
• Change the "Last Updated" date at the top of the page.
• Notify registered users by email for important changes.

Continued use of the platform after any changes means you are considered to have accepted the updated policy. You should therefore review this policy regularly.

13 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our data protection team will process your request as promptly as possible.